That was when Livecom Chat — both the reactive as well as the pro-active variant — was implemented in the Swedish and British websites of Philips Consumer Lifestyle. We talked Michelle Dautzenberg, project leader at Drechtsteden Service Provision, about her vision on customer contact at municipalities.
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Michelle shares her experience with the channels they deploy to be in contact with citizens. Being a project leader, Michelle is thinking about new solutions for their service provision to the customers of the Drechtsteden every day. In addition, they also work closely together with the cities of Papendrecht, Zwijndrecht and Hardinxveld-Giessendam. For a platform such as Online chat is a logical communication channel, says web coordinator Anouk Romers. We have long talks about life and death; the connection may never be lost.
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When the foundation went to work with Livecom 6G Chat in , Online was coming from a crisis situation where there were more failures than successes in the field of chat. Livecom talked to Midden Drenthe municipality about the ways in which they are in contact with citizens about what they feel is important in customer contact and what their own experience has been. They are happy to share their vision so that other municipalities may profit from it as well. Municipalities are in the midst of innovating their service provision.
Douwe Egberts uses Livecom for all its channels. Douwe Egberts Nederland is part of D. E Master Blenders , an international coffee and tea company carrying a number of premium brands sold in over 45 countries.
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The business has approximately 7, employees worldwide. The customer service team was looking for service-optimisation towards consumers.
Next to a better system for e-mail handling, they also looked for a smarter way to present and process frequently asked questions. And thirdly, the desire to offer live chat to consumers to enable an easy and fast way to ask their question. Digital service provision is a top priority for the municipality of The Hague and denhaag. The verdict: excellent!
The municipality of The Hague has a big ambition in the field of channel management. Employers dealing e-mail first tested the application for a month. The expectations at The Hague municipality were high, due to the success in Amersfoort. One of the objectives was that visitors would stay on the website because of the chat contact instead of picking up the phone or writing an e-mail.
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Every Tuesday and Thursday trained volunteers are ready to answer anonymous chat requests from 8 p. The Utrecht Telephone Helpline, to which the chat support service belongs, has had years of experience with Livecom. The accessibility of this online means of communication is highly suitable for those wanting to ask anonymous questions. Customer support is something Examenadviesburo does very well. Would managing director Maurice Simonis recommend this package to others? Examenadviesburo BV knows what the exact opportunities are in the field of customer support.
Thanks to the knowledge base it has become much easier to better manage my people. Who responds quickly, who can do better? I simply cannot do without this package anymore. In the past Freo received five stars for its consumptive credits in the field of pricing for several consecutive years.
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This is made clear from extensive research by financial research company MoneyView. The Central Health insurer — better known as CZ — is not only active in health, but also on the internet. Attract more students, how do you do that? By helping potential whiz kids as much as possible in their search for the right education. They do this at Rotterdam University: visitors to the website have been able to chat with the willing study advisors of this knowledge institute since Thanks to the cooperation with Livecom, hogeschoolrotterdam.
Chat with an information officer. And they are there, because Rotterdam University of Applied Sciences offers approximately programs in almost all sectors. Just choosing a training course — fully realizing that it makes a big mark on the rest of your career — is not reserved for most young people. Moreover, the range of colleges is large. Wolflike Ixelles, Bruxelles, Belgique. Gaeliccoffee Ixelles, Brussels, BE. Ordinary quiet guy new to city looking to meet new friends. Willing Sub, my fantasie is to get dominated or gang banged.
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